FAQs
JetSet AutoPilot Subscription Program
Q: What is JetSet AutoPilot?
A: JetSet AutoPilot is our flexible subscription program that keeps your skincare routine flying smoothly. Choose your favorite products, set your delivery frequency, and enjoy exclusive perks like 15% off, free U.S. shipping, and surprise minis—on your schedule.
Q: How do I sign up?
A: Just select “Subscribe & Save” on any eligible product page, choose how often you want it delivered (every 30, 60, or 90 days), and check out like normal. You’ll receive an email confirmation and access to your subscription dashboard.
Q: Can I cancel, skip, or pause my subscription?
A: Absolutely. You're in full control. You can pause, skip a shipment, or cancel anytime from your customer dashboard—no questions asked, no penalties.
Q: Do I still earn JetSet First Class Crew points as a subscriber?
A: Yes! Subscription orders earn JetSet Botanicals First Class Crew points just like regular purchases. Plus, subscribers get early access to new launches and VIP gifts.
Q: Will I get a reminder before I’m charged?
A: Yes. We’ll email you 3–5 days before each shipment so you can make any changes before you're billed. No surprises.
Q: Can I switch products in my subscription?
A: Yes! You can swap products, update quantities, or even add something new to your upcoming order from your customer portal.
Q: What if I need a different delivery schedule?
A: You can switch between 30, 60, or 90-day deliveries at any time. We’re flexible like that.
Return & Refunds Policy
Q: What is your return policy?
A: We accept returns on qualifying products within 30 days of purchase. Approved returns will be refunded to the original form of payment. Shipping and handling charges are non-refundable.
To request a return, please contact our Customer Experience team at hello@jetsetbotanicals.com within 30 days of your purchase. Items must be returned in original condition and are subject to review upon receipt.
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Bundles and Sets
Products purchased as part of a routine or set must be returned together. Partial returns of sets are not accepted. -
Final Sale Items & Promotions
Certain promotions (including gift-with-purchase offers) render the entire order final sale. Promotions cannot be applied retroactively to previous orders or active subscriptions. -
Return Monitoring
We monitor return activity and reserve the right to refuse service or limit returns in cases of policy abuse.
Q: What qualifies as a returnable item?
A: If your product arrived broken, leaking, or visibly damaged, you’re eligible for a refund or replacement. We want your skincare to land in perfect condition. Also, refer to our Policy for detailed instructions.
Q: What should I do if my order arrives damaged?
A: Please email us at hello@jetsetbotanicals.com within 7 days of delivery with:
- Your order number
- A clear photo of the damaged item + outer packaging
Once reviewed and approved, we’ll either:
- Send a replacement; or
- Process a refund (your choice)
Q: Do I need to send the item back?
A: Nope! For damaged in transit items, no return shipment is required.
Just send us the photos and details. We’ll handle the rest.
Q: How long do refunds take?
A: Once approved, your refund will be processed to your original payment method in 5–7 business days.
Q: Can I return sample sizes or limited-edition items?
A: All gift cards, sample packs, and limited-edition drops are final sale and can’t be returned or refunded.
Q: Who do I contact for help?
A: Still unsure or have a special situation? Reach out to our support team at hello@jetsetbotanicals.com. We’re always happy to help.